Shipping policy
Shopily Global Free Shipping Policy
Shopily is proud to offer free international shipping on all orders shipped outside of China.
1. Coverage
Global free shipping applies to all countries and regions where Shopily provides international delivery, including but not limited to:
- North America: United States (including Alaska & Hawaii), Canada
- Europe: United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Poland, Sweden, Ireland, Austria, Denmark, Finland, Portugal, Greece, Switzerland, Norway, and other major European countries
- Asia‑Pacific: Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Philippines, Australia, New Zealand
- Middle East: UAE, Saudi Arabia, Israel, Qatar, Kuwait
- Latin America: Brazil, Mexico, Chile, Colombia, and others (delivery times may be longer in some remote areas, but shipping remains free)
- Other regions: South Africa, Russia (selected cities), etc.
If the system allows you to place an order to your address, free shipping applies. A very small number of destinations may be unavailable due to sanctions, conflict, or lack of postal service.
2. Free Shipping Rules
- Minimum order value required Free international shipping is only available for orders with a subtotal of $69.8 or above. Orders below this threshold do not qualify for free shipping.
- All items included (with very few exceptions) All products are covered unless explicitly marked “excluded from global free shipping” on the product page. Exceptions are rare and typically limited to:
- Oversized items (single side >120cm or dimensional weight >30kg)
- Perishable goods requiring cold‑chain logistics
- Custom‑made furniture, heavy machinery, vehicles (For such items, shipping costs will be clearly shown on the product page.)
- Shipping Channel All shipments are prioritized for Shangpai Logistics; for areas unreachable by Shangpai, we will automatically switch to dedicated line logistics. (We will not use standard economy shipping just because the order qualifies for free shipping.) If you need faster delivery, you can upgrade to Priority Shipping or Express Courier (DHL/FedEx/UPS) at an additional cost.
- Multiple parcels per order If an order is split into multiple parcels due to weight or size limits, all parcels are shipped free of charge.
Orders will be dispatched within 5 business days. Estimated delivery time: 7–15 business days from the date of dispatch. If your order has not been shipped, you may contact our customer service at derissa-1@outlook.com to request a refund.
3. Delivery Time
The estimated delivery time is 7–15 business days from the date of dispatch for all destinations.
Remote areas (e.g., Northern Canada, Western Australia, rural Brazil) may take 3–7 additional business days, but shipping remains free—no remote area surcharge.
4. Duties & Taxes
Free shipping covers only the international freight cost. It does not include import duties, VAT, GST, or customs handling fees charged by the destination country.
- For DDP (Delivered Duty Paid) shipments, duties and taxes are calculated and collected at checkout. You will not need to pay anything upon delivery.
- For DDU (Delivered Duty Unpaid) shipments, the carrier will collect applicable taxes from the recipient.
- If a package is returned or abandoned because the recipient refuses to pay customs fees, the actual shipping cost (which was waived for free shipping) will be deducted from any refund.
5. Returns & Refunds – Shipping Cost Rules
- Returns due to personal reasons Buyers shall bear all shipping fees for any return or exchange request caused by personal preference.
- Quality defects, wrong items shipped or missing items Shopily covers all return shipping costs in full with no deductions from refunds.
6. Special Cases
- Promotions Global free shipping is our standard policy and works alongside discounts, coupons, and promotions—no conflicting shipping fees.
- Incorrect address If a package is returned or needs reshipment due to an incorrect address provided by the buyer, the reshipment cost will be borne by the buyer. The original outbound shipping remains free (covered by Shopily).
- Force majeure Delays caused by extreme weather, customs inspections, or public events do not affect the free shipping policy. No additional charges will apply.
7. Frequently Asked Questions
Q1: Does every country qualify? A: Any country that appears as a valid shipping destination at checkout qualifies for free shipping. If a destination cannot be served with free shipping, the checkout page will clearly show the applicable shipping cost.
Q2: Is free shipping slow? A: All shipments are prioritized for Shangpai Logistics; for areas unreachable by Shangpai, we will automatically switch to dedicated line logistics with stable transit times. (We will not use standard economy shipping just because the order qualifies for free shipping.)
Q3: What if my order contains an oversized item? A: Very few oversized items are marked as “excluded from global free shipping.” For the vast majority of regular products, free shipping applies.
8. Policy Effective Date & Changes
This policy takes effect on November 1, 2023 for all new orders. Shopily reserves the right to adjust this policy based on global shipping costs and market conditions. Any significant changes will be announced on our website and via email at least 7 days in advance.
9. Contact Us
If you have any questions about free shipping or international delivery, please reach out to our support team:
- Email: snackoriva@snackoriva.com