Refund policy
Return & Refund Policy
We are committed to resolving all order issues proactively and fairly. We kindly request that you contact us directly via email before filing a chargeback or payment dispute — we will work closely with you to find a satisfactory solution.
Unshipped Orders
If your order has not been shipped yet, you may contact us at snackoriva@snackoriva.com to request a refund. We will handle your request in a timely manner.
Return Eligibility
Returns are only accepted for quality issues (including defective items, damaged goods, or incorrect items received). Non-quality related returns and exchanges are not accepted.
- You must contact us within 7 days of delivery to report the quality issue and initiate a return request.
- Returned items must be in the same condition as received, unused, with all tags attached and in original packaging.
- A receipt or proof of purchase is required.
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Perishable goods (such as food, flowers, and plants)
- Custom or personalized products (special orders, made-to-order items)
- Personal care products (such as beauty and hygiene items)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
How to Request a Return
To start a return, please email us at snackoriva@snackoriva.com with your order number and a description of the quality issue. Items returned without prior return approval will not be accepted. Once your return is approved, we will send you a return shipping label along with detailed return instructions.
Damaged or Incorrect Items
Please inspect your order immediately upon receipt. If you receive a damaged, defective, or wrong item, contact us promptly at snackoriva@snackoriva.com so we can assess the issue and resolve it properly.
Exchanges
The fastest way to receive the correct item is to return the original item (for approved quality issues), and place a new separate order once your return is confirmed.
Refunds
We will notify you via email once we have received and inspected your returned item, and confirm whether your refund is approved. If approved, your refund will be issued to your original payment method within 3–5 business days. Please note that your bank or credit card provider may take additional time to process and post the refund. If you have not received the refund more than 7 business days after approval, please contact us at snackoriva@snackoriva.com.